Effective Date: May 22, 2026
At Shield Secure Services, customer satisfaction is important to us. This Refund Policy explains the terms related to purchases, subscriptions, and refunds for our software products and services, including NetSecure.
Shield Secure Services provides digital software products, cybersecurity solutions, subscriptions, and related services. By purchasing our products or services, you agree to this Refund Policy.
Refund requests may be considered under the following conditions:
Due to the nature of digital software products and downloadable services, the following are generally non-refundable:
Refund requests must generally be submitted within 14 days of the original purchase date unless otherwise specified in a separate agreement.
Where trial or demo versions are available, users are encouraged to evaluate the software before purchasing a subscription or licence.
Users may cancel recurring subscriptions at any time. Cancellation will stop future billing cycles; however, already processed payments are generally non-refundable.
Approved refunds will typically be processed using the original payment method. Processing times may vary depending on payment providers and financial institutions.
Users are encouraged to contact our support team before initiating chargebacks or payment disputes. Unauthorised chargebacks may result in suspension of services or account restrictions.
Shield Secure Services reserves the right to refuse refund requests in cases involving fraud, abuse, policy violations, or suspicious activity.
We may update this Refund Policy periodically. Updated versions will be published on this page with a revised effective date.
If you have questions regarding refunds or billing, please contact us:
Shield Secure Services
Website:
shieldsecureservices.com
Email:
support@shieldsecureservices.com
Location: United Kingdom
